Questions, answered

Frequently asked questions

favorite

Is it safe for my cat?

Yes. The pouch supports your pet's whole body and the opening is soft and stretchy, so there's no pressure on the neck. They can climb out any time they want. As with any carrier, supervise your pet and don't drive with them in the pouch.

pets

How big can my pet be?

Cats and small dogs up to about 7 kg / 15 lb. That covers most adult cats, kittens, and small breeds like Chihuahuas, Yorkies, Pomeranians and Dachshunds.

checkroom

How does the pouch work?

There's a horizontal zip across the front. Unzip it, your pet climbs into the pouch, and their head pops out through the round opening below. Zip it back down and they're tucked in against you. When your pet isn't riding along, it's just a very roomy kangaroo pocket.

sentiment_satisfied

What if my cat doesn't take to it?

Most cats settle in within a few wears — start at home, keep sessions short, and let them come and go. If it's still not for them, you have 10 days from delivery to return it (see below).

local_laundry_service

How do I wash it?

Machine wash cold on a delicate cycle and air dry. Avoid high heat. The brushed fleece holds up well through shedding season.

local_shipping

How long does shipping take?

Free shipping worldwide. Orders are processed and shipped within 2–4 weeks. This window covers both processing and transit, so please allow the full time before contacting us about a delay. You'll get a tracking number by email as soon as your order ships.

verified

Returns & exchanges

Not the right fit for you or your pet? Request a return within 10 days of delivery for a refund or exchange. Items must be unused, unworn, and unwashed, in their original condition with any tags attached. Return shipping is the customer's responsibility unless the item arrived damaged or defective. Ordered the wrong size or color? If it hasn't shipped yet, email us within 12 hours and we'll swap it.

mail

Still need help?

Reach out any time through our contact page and a real person will get back to you.